Bibliophile Lass (bibliogirl) wrote,
Bibliophile Lass
bibliogirl

Progress at last

Thanks to Kate in Air Canada customer service -- pretty much the only person I've spoken to so far who shows any signs of being able to get off her arse and do anything -- we have now ascertained that all three of the AWOL bags are in fact at Heathrow Terminal 3, with Air Canada, who have sent two messages already to Air France to come and pick them up. I have just given AF a polite verbal kicking, so hopefully we will have the bags back sooner rather than later....
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